Follow these steps to investigate building occupant complaints:
  1. Define occupant complaint.
  2. Evaluate relative humidity.
  3. Verify that equipment has capacity control and staging capability (less operating time means less moisture removal).
  4. Change from a fixed restrictor metering device to a thermal expansion valve to ensure maximum evaporator capacity at part load conditions.
  5. Install a dehumidistat to lower air volumes at increased humidity levels. (An alternative is to use a Timed-On-Control device for a short period of time, then switch to the design cfm to finish the cooling cycle).
  6. Make sure ducts in unconditioned spaces carrying cool, humid air, are sealed airtight using NFPA approved materials.
  7. Check crawlspaces for ground cover vapor barrier.

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The good news is that poor humidity and temperature levels are likely to be the cause of occupant discomfort. And while not all building occupants will be satisfied by the same thermal conditions, ASHRAE has attempted to identify norms, based on a Predictive Mean Vote, of 80 % satisfaction. Many states are now adopting ANSI/ASHRAE Standards 55-2004 on humidity and 62-2004 on IAQ into their building codes.

ASHRAE Standard 55-2004 sets an upper limit to absolute humidity levels, above which most occupants become uncomfortable, while 62-2001 specifies that "Relative humidity in habitable spaces preferably should be maintained between 30 % and 60 % relative humidity to minimize growth of allergenic or pathogenic organisms." Updated standards are more specific.

When thinking of heating, cooling and humidity controls, equipment selection is extremely important. Equipment should be staged or have some sort of capacity control. On average, 2.5 % of extreme seasonal temperatures are beyond equipment capacity making the equipment undersized during that time. However, oversized equipment increases the risk of moisture related complaints and problems.

Most humidity-related comfort complaints occur at part load conditions when equipment run times are shorter. Less operating time means less moisture removal. Changing from a fixed restrictor metering device to a thermal expansion valve will ensure maximum evaporator capacity at part load conditions. Other alternatives would be a Timed-On-Control device, dehumidifer, and making sure high moisture areas vent to the outside.

From dry bulb temperature and relative humidity measurements, temperature-humidity meters such as the Fluke 971 can calculate wet bulb temperature and dew point temperature, and psychrometric points that are essential for HVAC evaluations and diagnostics.

Resources
Download any of these free application notes to find out more about thermal imaging and other tools that help you practice proactive maintenance:

Evaluating relative humidity: Key factors and measurements (PDF)
Investigating residential humidity complaints (PDF)
What to do when indoor environments demand precise humidity controls (PDF)
Fundamental HVAC/IAQ measurements (PDF)

Online resources
Visit these websites for more information:

ACCA (Air Conditioning Contractors of America)

PHCC (Plumbing Heating Cooling Contractors)

SMACNA (Sheet Metal and Air Conditioning Contractors' National Association)

RSES (Refrigeration Service Engineers Society)


Tools
Optimize your HVAC system with these tools:

Fluke 975 AirMeter™

Fluke 971 Temperature Humidity Meter


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